Terms of Service

1. Acceptance of Terms

By accessing or using LumenAudit Pro ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service. These terms apply to all users, including auditors, project managers, administrators, and client portal viewers.

2. Description of Service

LumenAudit Pro is a professional lighting audit and retrofit proposal platform. The Service provides tools for conducting field audits, documenting lighting fixtures, calculating energy savings, generating financial analyses (including NPV, IRR, and payback period calculations), and producing retrofit proposals. The Service is intended for use by qualified lighting professionals.

3. User Accounts

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to provide accurate information and to notify us immediately of any unauthorized use. Accounts are personal and may not be shared or transferred.

4. Subscription Plans and Billing

The Service offers a Free plan and paid plans (Starter, Professional, Business, and Enterprise). Paid subscriptions are billed monthly or annually through Stripe. Plan features, project limits, user seats, and pricing are listed on the pricing page and may change with notice. The Free plan is provisioned without payment and limits you to one active project.

Paid subscriptions auto-renew at the end of each billing period unless cancelled. You may cancel or change plans from the in-app subscription page; cancellations take effect at the end of the current billing period. Refunds for paid subscriptions are handled case-by-case — contact sales@lumenauditpro.com.

5. Acceptable Use

You agree to use the Service only for lawful purposes related to professional lighting audit and retrofit activities. You may not: (a) attempt to gain unauthorized access to other accounts or systems; (b) interfere with the Service's operation; (c) upload malicious content; (d) use automated tools to scrape or extract data; or (e) violate any applicable local, state, national, or international law.

6. Data and Content

You retain ownership of all project data, audit records, photos, and reports you create using the Service. By using the Service, you grant us a limited license to store, process, and display your data solely for the purpose of providing the Service. We do not claim ownership of your content.

7. Financial Calculations Disclaimer

The energy savings estimates, financial projections, NPV, IRR, payback period calculations, and other financial metrics provided by the Service are estimates only. They are based on the data you provide and standard calculation methodologies. Actual results may vary due to changes in utility rates, equipment performance, operating hours, and other factors. The Service does not guarantee any specific financial outcome. You should independently verify all calculations before making investment decisions or presenting proposals to clients.

8. Multi-Tenant Data Isolation

The Service operates in a multi-tenant environment. Your organization's data is logically isolated from other tenants. You may only access data belonging to your own tenant. Attempting to access data belonging to other tenants is a violation of these terms and may result in immediate account termination.

9. Offline Mode

The Service includes offline functionality for field audits. Data collected offline is stored locally on your device and synchronized when connectivity is restored. You are responsible for ensuring synchronization completes successfully. We are not liable for data loss resulting from device failure, browser cache clearing, or other local storage issues before synchronization.

10. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

11. Termination

We may suspend or terminate your account if you violate these terms. Upon termination, you may request an export of your data within 30 days. After 30 days, your data may be permanently deleted.

12. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

13. Contact

For questions about these Terms of Service, email sales@lumenauditpro.com or contact your account administrator.